Thank you for choosing Pioneer Publishing Press. By accessing or using our services, you agree to these terms and conditions. Please read them carefully.

4.1 Eligibility

To use our services, you must be at least 18 years of age or have the legal capacity to enter into binding contracts in your jurisdiction. By using our services, you confirm that you meet these requirements.

4.2 Service Acceptance

Pioneer Publishing Press reserves the right to accept or decline any project at our sole discretion. We may refuse service if we believe the content does not meet our content guidelines, poses legal or ethical concerns, or violates applicable laws.

4.3 Copyright and Ownership

Clients retain complete copyright and ownership of their manuscripts and content. Pioneer Publishing Press does not claim any rights to your work. However, by using our services, you grant us a limited license to use, display, and reproduce your content solely for the purpose of providing our services. This license is revoked once the project is completed.

4.4 Confidentiality

We prioritize the confidentiality of your content and use advanced security measures to protect your information. However, while we strive to ensure the safety of your data, we cannot be held responsible for breaches beyond our control, such as third-party hacking or data leaks, although we will make every reasonable effort to prevent such incidents. We strictly do not share data with any third party in any situation or case.

4.5 Payment Terms

Payment terms, including pricing and payment schedules, are detailed in individual service agreements or invoices provided to you. Failure to pay according to the agreed-upon terms may result in the suspension or termination of services. Payments are typically required in advance, with specific conditions outlined in each agreement.

4.6 Revisions and Refunds

Clients are entitled to a reasonable number of revisions as stipulated in the service agreement. Requests for additional revisions beyond this scope may incur additional fees. Refunds are handled in accordance with our refund policy, and eligibility is determined based on the service level outlined below:

Refund Policy

At Pioneer Publishing Press, we are committed to delivering high-quality services to every author and client we serve. To ensure transparency and professionalism, the following refund policy outlines the terms under which refunds may be considered:

Refund Window

Refunds are only eligible within 24 hours of payment confirmation or onboarding. After this period, all payments are considered final and non-refundable, except where otherwise specified.

Project Cancellation by Author

Should an author choose to discontinue services after the project has commenced, any refund will be subject to deductions based on the value of work already completed. This includes, but is not limited to, editorial services, design work, consultation hours, project management, and administrative efforts.

A detailed summary of completed work and associated costs will be provided upon request. Any remaining balance after deductions may be refunded at the discretion of Pioneer Publishing Press.

Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• Change of mind or buyer’s remorse
• Dissatisfaction with subjective elements (e.g., creative direction) once the agreed scope of work has been fulfilled
• Failure to utilize services or submit required materials in a timely manner
• Digital product purchases (eBooks, templates, downloads) once delivered

Non-Refundable Expenses

The following costs are strictly non-refundable:

• Third-party fees (e.g., ISBN purchases, printing costs, distribution fees)
• Deposits or retainer fees for service-based agreements
• Work that has been completed and delivered as agreed

Dispute Resolution

All refund inquiries must be submitted in writing to info@pioneerpublishingpress.com within the specified timeframe. Requests should include the order or project reference number and a clear explanation of the concern. Each case will be evaluated individually, and any decision rendered by Pioneer Publishing Press will be considered final.

4.7 Content Responsibility

Clients are solely responsible for ensuring that the content they provide for editing, proofreading, ghostwriting, or other services complies with copyright and intellectual property laws. Clients agree not to submit content that infringes on the rights of others or violates applicable laws.

4.8 Termination of Services

Pioneer Publishing Press reserves the right to terminate services at any time, for any reason, including but not limited to policy violations, unethical behavior, or failure to adhere to these terms.

4.9 Indemnification

Clients agree to indemnify and hold Pioneer Publishing Press, its employees, and agents harmless from any claims, losses, liabilities, or expenses arising out of or related to the use of our services or any breach of these terms.

4.10 Governing Law

This agreement is governed by and construed in accordance with the laws of Florida. Any disputes arising from or related to these terms will be resolved exclusively in the courts of Florida.

4.11 Modifications

Pioneer Publishing Press reserves the right to modify these terms and conditions at any time. Any changes will become effective upon posting on our website. Clients are responsible for periodically reviewing these terms, and continued use of our services constitutes acceptance of any modifications.

4.12 Entire Agreement

These terms and conditions, along with any individual service agreements, represent the entire agreement between you (the client) and Pioneer Publishing Press. This agreement supersedes all prior understandings, agreements, or representations.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions, please contact us at info@pioneerpublishingpress.com

Thank you for choosing Pioneer Publishing Press.